TTM After Sales Service Personnel Training Meeting in 2019
On February 13 - 15, 2019, TTM's three-day "After-sales Service Personnel Training Conference 2019" came to a successful conclusion. This training meeting is sponsored by TTM Customer Service Department. All after-sales service personnel, technical research and development lecturers and supplier representative lecturers who are responsible for the training and teaching are gathered together to learn, exchange and improve. Every year at the beginning of the New Year, TTM will run after-sales personnel training courses, after-sales personnel for new product technology training and operation training, in order to improve personal ability and overall after-sales service level.
Liu Xiangguo, the manager of customer service department, delivered a speech to kick off the training meeting. The technical research and development center of this training meeting has prepared many courses carefully, including the training of new products and technologies, from technical principles to installation, troubleshooting, maintenance and other systematic explanations. In addition to technical training, the company also invites training teachers from Fuyou Management Consulting Company to train students in customer communication skills and other aspects, so as to improve their comprehensive quality.
During the meeting, in order to consolidate and assess the knowledge learned during the training, theoretical tests were arranged to assess every trainee.
At the end of the training, chairman Wang Xiren, senior management team and relevant functional departments gathered together with all after-sales trainers for a discussion and exchange, to summarize the work of after-sales service in the past year, and to track the relevant problems before solving. During the exchange, there are also some feedback on new problems. The top management team of the company quickly analyses the problems on the spot, formulates the problem solutions, and issues the solutions to the relevant functional departments. Chairman Wang Xiren attaches great importance to the feedback of the Symposium on the problem-solving situation and the new problem-solving scheme. He said that all problems should be handled efficiently and effectively, and ultimately benefit customers, which will greatly improve the quality of service.
After three days of training, after-sales service personnel began to return to their posts one after another, escorting the domestic and foreign TTM asphalt mixing plants. In 2019, we believe that Tietuo Machinery's concept of sincere service will be passed on to more customers.
